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If you want me to do a particular photo or picture, please email me with it attached and the information about what size you have purchased along with your personal info so I can give you the correct size and drawing. All artwork will be mailed to you in a protective tube, unless you have otherwise purchased a piece that comes with a frame. MAKE SURE TO HANDLE THE ARTWORK WITH CARE ONCE YOU HAVE TAKEN IT OUT OF TUBE - some pieces might tear, smear or wrinkle if handled unfairly. It is recomended that it is moved to a frame immediately or somewhere where it will remain safe and unharmed. If you recieve artwork and it has been damaged prior to its arrival, a FULL refund will be granted, but since each piece is an original, a copy cannot be issued. All pieces come with a personalized message by the artist on the back of the artwork - if you have a special request regarding this personal message, please send an email or mention it in the directions option when checking out. Thanks and I hope you enjoy! -Rissa